Showing posts with label PatientSite. Show all posts
Showing posts with label PatientSite. Show all posts

Saturday, March 22, 2008

The Minnesota "wrong kidney" cancer tragedy

You may have heard of the tragedy earlier this month in Minnesota, in which a kidney cancer patient had the healthy kidney removed, by mistake, leaving him only with the cancerous one.

This hits home for me, since my own kidney was removed a year ago this month. Adding impact, a year before that, I lived just 15 miles from that hospital, so it coulda been me.

Some people are focusing on who's to blame, but from the patient's perspective, the screaming headline on this story is that if the patient and family had had access to their medical records, and had known that they could and should read them, this disaster apparently could have been averted.

See, here's the thing: all my life, I thought about this stuff abstractly - like, analyze analyze, should be could be oughta be. But when my ass was suddenly on the line, like if things don't go PERFECTLY I'll die soon, I quickly lost all interest in whose fault anything might be - my concern was "How can I do everything in my power to improve my odds?"

Being an empowered patient (though I didn't know the term yet), I spoke up everywhere I could, and I read everything I could in my records on my hospital's PatientSite.

As I'm now fond of saying, your time will come. Prepare yourself. Think about this stuff before you're in a crisis.

Please read my posts about it on the e-patients blog - both the original, including an important comment from a past president of the MN Urology Society, and my reply to him in a second post. Included are excerpts from my actual radiology reports, to drive my point home. (I copy & pasted 'em right from PatientSite.)

Thursday, November 29, 2007

Thank you, Beth Israel Deaconess!

People have different views of what causes what in life, and that's fine with me. On this blog you'll hear lots of thoughts about that.

Here's one of my strongest opinions: I wouldn't be here writing this if it weren't for some extraordinarily good people at Beth Israel Deaconess Medical Center (BIDMC) in Boston.

It's not fair to include some names and not others, but since they have 6,000 employees, I've got to stop somewhere. Here are my heroes:

  • Dr. David McDermott, of the famous Atkins & McDermott team - among the best in the world for RCC (renal cell carcinoma). You may be a Yankees fan, but I love ya anyway, Dr. McDreamy.
  • Kendra Bradley, RN and a dozen other initials, from Dr. McDermott's "biologics therapy" team. Kendra is one of those extraordinary individuals who knows what people need before they say it. "I have to," she says. "I've worked a lot with little kids who have cancer, and they don't always have the words to say what they want." You go, KB. You've been fabulous in handling this overgrown kid.
  • Mee-Young Lee and Virginia Seery, both nurse practitioners. One of the defining memories of my many days in the hospital this year is the sight of one or both of them standing at the foot of my bed, with their constant beaming smiles and confident voices. What they said wasn't always good news, but these women have mastered the art of conveying strength, encouragement and confidence. I love strong, confident women.
  • Dr. Megan Anderson, the orthopedic surgeon who fixed my leg when the cancer led to its fracture (and again when my Frisky Pony act broke the screws she'd put in). She too works with kids (do we see a pattern here?) and won me over when, on our first visit, she reached for my foot and said "Let's check the pulse in your little feeties."
  • The nurses of Stoneman 7, whose quiet competencies are the gold standard of care, in my book. My life was at stake as I received a dangerous treatment, and they did it all right.
  • Dr. Danny Sands, my primary care physician, and co-manager of the creation of PatientSite, BIDMC's out-of-the-ordinary patient communication web site.
Finally, last in this list (which is where he'd want to be), Paul Levy, not MD nor NP nor RN nor medical nuttin' - he's just President & CEO of BIDMC, and he's the template for how I'd like every CEO in the world to operate. He is open, honest, feeling, compassionate, and tenaciously dedicated to doing good in the world - and competent, on top of all that. Competent enough to run a billion dollar enterprise, pulling it out of a tailspin five years ago so it's now flying high. Boy am I glad he did that.

Characteristically, Paul writes Running A Hospital, the first blog by a hospital CEO. You should read it - he's getting worldwide attention for his openness ("transparency") about the challenges of running a hospital, and for generally shaking up the conventional style of healthcare management. On that blog my "handle" is Patient Dave.

And so begins this blog: the New Life of Patient Dave. Let the games begin!